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TERMS & CONDITIONS OF ADDITIONAL SERVICES

1. WARRANTY EXTENSION – 24 months.

1.1 Purpose

The warranty extension allows the standard warranty of Bipol equipment to be extended by an additional 12 months, providing extended coverage for 24 months from the purchase date against manufacturing defects and hardware failures covered by the initial warranty.

1.2 Eligibility

  • The warranty extension is available for the following product categories: videoscopes, endoscopes, fiberscopes, video pole cameras, video cameras, and light sources.
  • A separate subscription is required for each individual product. If multiple products are purchased, a warranty extension must be subscribed individually for each item.
  • The warranty extension can be subscribed at the time of the initial purchase or within 60 days following the purchase date.

1.3 Scope of warranty

• Repair or replacement of the product in the event of a proven defect.
• Technical support in case of malfunction related to a design defect.
• Repair or replacement of the defective product.

1.4 Exclusions

• Normal product wear and tear.
• Misuse, negligence, or improper handling.
• Damage caused by shocks, drops, or accidents.
• Repairs or modifications carried out by unauthorised third parties.
• Use not in accordance with the manufacturer’s instructions.
• Damage caused by external factors (fire, flood, power surges, etc.).

1.5 Claim Procedure

Claims must be submitted to the Bipol customer service team via the dedicated contact form, along with proof of purchase and the warranty extension certificate.

1.6 Pricing

The warranty extension is available at a fixed rate proposed during the quotation process.

 

2. PREVENTIVE MAINTENANCE

2.1 Purpose

The preventive maintenance service provides an annual inspection of Bipol videoscopes to ensure their proper functioning and optimise their lifespan.

2.2 Eligibility

  • Service available for all Bipol videoscope models listed below:
  • The maintenance contract is valid for 36 months.
  • The customer can send their equipment once a year to benefit from preventive maintenance.
  • Subscription at the time of purchase.

2.3 Included Services

  • General inspection of the product, accessories, and batteries.
  • Inspection of the probe, optics, and articulation condition.
  • Software update if applicable.
  • Diagnostic report.

2.4 Exclusions

  • No repairs are included in this service.
  • Damage due to misuse.

2.5 Service Procedure

  • The product must be sent to our maintenance centre according to the provided instructions, at the customer’s expense.
  • The return of the product after maintenance is covered by Bipol.
  • Estimated processing time: 8 business days.

2.6 Pricing

The preventive maintenance service is available at a fixed rate proposed during the quotation process.

 

3. PART TESTING SERVICE

3.1 Purpose

This service enables testing of your part with Bipol’s range of videoscopes or rigid endoscopes to determine the most suitable product for the inspection requirements. A comprehensive report, including photos and videos, is provided after each test, along with technical and budgetary recommendations to help select the best solution for the requirements.

3.2 Eligibility

To access the service, the customer must submit a request via a dedicated form on the “Our Services” page, including:

  • A technical blueprint or photo of the part, highlighting the issue to be identified.
  • A description of the application and inspection requirements.

After reviewing the request, a Bipol technician will contact the customer to discuss the case. No shipment will be accepted without prior written approval from Bipol following this discussion.

3.3 Scope of service

The service includes:

  • Provision of a videoscope or rigid endoscope and a Bipol technician.
  • Testing on the part(s) sent.
  • Test report in PowerPoint format, including photos, videos, and technical and budgetary recommendations.
  • Assistance in determining the best solution for the part and inspection requirements.

3.4 Shipping Terms

  • The shipment of the part to our maintenance centre, according to the provided instructions, is at the customer’s expense.
  • The customer must ensure that the part is properly packaged to avoid any damage during transport.
  • The customer must provide photos of the part before shipment to document its condition.
  • The return of the part after testing is covered by Bipol.

3.5 Bipol’s Commitment

Bipol is committed to handling all parts and materials with care. If a damaged part is received, a reception report will be provided to the customer. In case of accidental damage during testing, Bipol will immediately inform the customer and take the necessary measures to repair or replace the part as quickly as possible, in accordance with the conditions defined with the customer.

3.6 Limitations and Responsibilities

  • Testing does not constitute a diagnosis or certification.
  • Results are provided for informational purposes only.

3.6 Pricing

This service is free of charge but subject to eligibility.

 

4. GENERAL PROVISIONS

  • Bipol reserves the right to modify these conditions at any time.
  • Services are subject to availability and may be suspended or modified without notice.
  • Any specific request will be subject to a personalised quotation.

For any inquiries, please contact our customer service team.